At BeakidsHero LLC, we are committed to ensuring your order is delivered promptly and securely. Please review the following shipping details carefully:

1. Shipping Options and Times
USA Deliveries: Standard shipping takes approximately 7-14 business days. Delivery times may vary due to customs inspections or carrier delays.
International Deliveries: For countries outside USA, delivery times and availability may vary. Please contact us for further information.
2. Delivery Costs
Shipping fees are calculated based on the destination and shipping method chosen at checkout. Any additional customs duties, taxes, or fees are the responsibility of the customer.

3. Payment for Shipping
Shipping fees are included in the total amount payable at the time of delivery or collection, as we do not process payments online.

4. Order Processing
Once your order is placed, we aim to process it as quickly as possible. Orders are typically processed within 1-2 business days. Please note that processing time may vary during peak seasons (such as holidays) or due to unforeseen circumstances.

Business Days: Monday through Friday, excluding public holidays.
Order Cut-off Time: Orders placed after 3:00 PM GMT will be processed the next business day.
5. Order Tracking
Once your order has shipped, we will send you a confirmation email with tracking information, if available. You can use the tracking number to check the status of your order through the carrier's website.

6. Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or issues arising from incorrect or incomplete addresses.

If you need to update your shipping address after placing your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate address changes, but we cannot guarantee changes once the order has been processed or shipped.

7. Shipping Delays
While we strive to deliver orders on time, shipping delays can occur due to factors beyond our control, such as weather, customs clearance, or carrier issues. We will do our best to keep you informed about any delays, but we cannot be held responsible for delays once your order has been shipped.

8. Packaging
All our products are carefully packed to ensure they arrive in perfect condition. We use eco-friendly and secure packaging materials to minimize environmental impact while ensuring your items are well-protected during transit.

9. International Orders & Duties
For international orders, please note the following:
Customs and Import Duties: International customers may be subject to customs duties, taxes, or fees upon arrival. These charges are the responsibility of the customer and are not included in the shipping costs at checkout.
Customs Processing: Customs procedures can cause delays in delivery. Unfortunately, we have no control over customs regulations in different countries and cannot predict how long your package may be held in customs.

10. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or failure to claim, we will contact you for an updated address or further instructions. Shipping fees for resending packages will be the responsibility of the customer.

11. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier. If your package is lost or stolen, we recommend contacting the carrier directly to file a claim. If you need assistance, please contact us at [email protected], and we will assist you in any way we can.

Contact Information
If you have any questions or concerns about shipping, please don't hesitate to contact us:
BeakidsHero LLC
Email: [email protected]
Phone: +1 617-227-3399
Address: 100 City Hall Plz, Boston, MA 02114, USA

We strive to provide you with a smooth and reliable delivery experience. Thank you for shopping with BeakidsHero LLC!