At BeakidsHero LLC, we are committed to providing you with high-quality, handmade toys. We understand that sometimes things don’t go as planned, so if you’re not completely satisfied with your purchase, we’re here to help.

1. Return Conditions
We accept returns on items that are defective or damaged. To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
You must contact us within 14 days of receiving your order to initiate a return or exchange for defective or damaged products.
2. How to Initiate a Return
If you need to return an item, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] or call +1 617-227-3399 to notify us of your intent to return the product. Please include your order number, the product you wish to return, and a description of the issue.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Ship the Item: Return the item in its original condition and packaging to the address provided by our customer service team. You are responsible for the shipping costs unless the item is defective or damaged.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of receiving your order with photos of the item and packaging. We will provide you with a full refund or send you a replacement at no additional cost.

4. Non-Returnable Items
Unfortunately, we cannot accept returns on the following items unless they are damaged or defective:

Items that have been used or are not in their original condition.
Sale or discounted items.
Personalized or custom-made products.
5. Refunds
Once your returned item is received and inspected, we will notify you via email about the status of your return. If your return is approved, a refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

8. International Returns
If you are returning an item from outside the United States, please note that you are responsible for any customs duties or taxes that may apply.

9. Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact our customer service team:

BeakidsHero LLC
Email: [email protected]
Phone: +1 617-227-3399
Address: 100 City Hall Plz, Boston, MA 02114